FAQ

A secure delivery box is a specially designed container that is installed at your home to safely receive and store packages, mail, and deliveries.

Does Secure Home Deliveries perform installations in my area?

No, Secure Home Deliveries does not perform installations, we distribute and ship the Package Portal from our warehouse in “bare metal” only. In Phoenix, Arizona we are partnered with JCGarageDoorSolution to provide professional and competitively priced painting and installation that you can trust.

Please note that this third-party link is listed as a convenience to our visitors and is a separate company from Secure Home Deliveries. If you use this link or services from this third-party, we take no responsibility and give no guarantees, warranties, or representations, implied or otherwise, for the content or accuracy of this third-party site, or for any installation or painting done by this third-party.

Are there instructional installation videos for me to view online?

Yes, to find them, please check out our YouTube channel: https://youtu.be/X5zieT4ojPg?si=lO6E_lyMnjWVzBdL

Can I install the Package Portal door for door by myself?

Yes! While we recommend using a professional, most Package Portal installations are relatively simple and straightforward as long as you have the proper knowledge, tools, and experience. A door kit will come with some of the materials you need to install it, and in most scenarios it can be installed in less than an hour. However, there are many different types of garage doors, so be sure to check out the “Will This Work for My Garage Door” section below.

How high should I put the Package Portal door?

We recommend installing the Package Portal no more than 3 feet off the ground where possible.

Will This Work for My Garage Door?

Our Package Portal has been carefully designed and will accommodate most “Short Panel” garage doors. If your garage door looks like the following picture, it will likely fit. However, if you are uncertain what type of garage door you have or if you have a different type of garage door, give us a call or email and we will work with you to find a suitable option. To ensure a quick and accurate response, please also send us a picture of your garage door of both the inside and outside.

Does Secure Home Deliveries Manufacture or Provide Support for the Lock?

No. We have partnered with U-Tec to provide the best lock possible for your Package Portal. If you need assistance with any lock-related issues, please reach out to U-Tec directly: MON-FRI 6AM TO 7PM PST at 1-844-HEY-UTEC or submit a Support Ticket. Be sure to reference your warranty number when contacting U-Tec support, which will be provided to you via email upon purchasing the Package Portal.

Pioneering a groundbreaking solution, we stand as the inaugural Patent-Pending package portal, ensuring secure access for the delivery of items into residential and commercial structures. Our innovative system not only thwarts the menace of Porch Pirates but also eliminates the necessity for delivery personnel to enter premises. With an unwavering commitment to security and efficiency, we redefine the landscape of package delivery by providing a secure gateway that prioritizes the protection of packages and streamlines the entire delivery process.

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